How To

How to cancel your account

About was founded by Ryan Cohen and Michael Day in 2011 and was acquired by PetSmart in 2017. has 13 fulfillment centers across the United States in addition to its headquarters in Dania Beach, FL. Current fulfillment center locations include Pennsylvania, Indiana, Texas, Nevada, and a new center in Arizona. is an online pet food and supply retailer carrying items from over 1000 brands to cover everything a pet friend could want or need. There are no membership fees with Items available to purchase online include dry and wet food, prescription food, litter, treats, supplements, toys, flea and tick care, dental chews, and the list goes on. Customers have the option of setting up an order as an auto-ship order during the checkout process. A customer choosing auto-ship will set their own order schedule, make changes, or cancel at any time. There is a current promotion to save 30% when a customer sets up their first auto-ship. Orders are shipped via FedEx and other premium carriers, and most customers receive their orders within 1-2 business days. Orders over $49 ship for free while all other orders are a flat shipping rate of $4.95.

Included on the site are free educational videos on how to keep our pet friends happy and healthy. has programs available for non-profit organizations and shelters that aid and support animal welfare. operates two licensed pharmacies to prescribe medications as needed.

If you find that you no longer need your account, we can help in cancelling it. We have included a simple how-to guide that will instruct you on how to contact the company to cancel. Also included is the information you will want to have handy when you cancel. Continue reading this page for more information.

Some Account Information You Might Need

We’ve found that the following information might be needed when you use the below methods to cancel.
First Name
Last Name
Phone Number
Email Address
Billing Address
ZIP/Postal Code
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge

How to Cancel by Phone (Live Agent)

Step 1. Contact the business at 1-800-672-4399
Step 2. Advise the representative that you want to cancel your account
Step 3. Provide the agent with your account info
Step 4. Ask for a verbal confirmation code or email as proof of your cancellation
Step 5. Retain the confirmation information you’re given