How To

How to cancel your 1&1 Internet account

About 1&1 Internet

1&1 Internet is a web-hosting company that was founded in the late 1980s. The company is a subsidiary of United Internet. The Chief Executive Officer is Eric Tholome. The company’s headquarters are located in Montabaur, Germany. The U.S. corporate headquarters are located in Chesterbrook, PA. The website’s services were first only available to customers within Europe. It was not until 2003 that the company offered the services to the United States. In 2013, the company expanded its services to Mexico. There are over eight million 1&1 customers throughout the United States, Europe, and Mexico. To handle the services and technology, there are over 15 facilities throughout 9 countries around the world. 1&1 Internet employs over 2,000 people who provide around-the-clock customer service and support. The company is the largest hosting company in Europe. As of 2018, the company has rebranded as 1&1 IONOS.

The main product offered to customers is web hosting. They provide web hosting, cloud hosting, and dedicated hosting. 1&1 Internet also offers domain names, professional email addresses, SSL certifications, and Norton Security Online products. The company also assists individuals with building websites, including e-commerce website building. Online account services are offered to business owners to help them keep up with their finances. 1&1 Internet also offers marketing and advertising services. This includes business listing, Google Ads management, search engine optimization assistance, and email marketing software. Cloud storage is available, so you will not have to worry about losing your files or not having enough storage on your personal devices to hold all of your important documents. Pricing varies depending on the services and products that you purchase.

If you no longer need the services and/or products offered by 1&1 Internet, you can easily cancel. We have made it easier by compiling a detailed cancellation guide, as listed below. In the cancellation guide, you will see what pieces of information is needed to cancel, as well as specific contact details for 1&1 Internet. Continue reading this page for more information.

Some Account Information You Might Need

We’ve found that the following information might be needed when you use the below methods to cancel.
First Name
Last Name
Phone Number
Email Address
Username
Password
Billing Address
City
State/Province/Region
ZIP/Postal Code
Country
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge
Customer ID

How to Cancel 1&1 Internet by Login

Step 1. Navigate your internet browser to https://www.1and1.com/
Step 2. You’ll need to login with Customer ID and Password
Step 3. Select the package you want to cancel
Step 4. By scrolling down, find “My Data”
Step 5. Click on the switch next to “Auto-renewal” to turn it off
Step 6. Retain the confirmation information you’re given