How To

How to cancel your Planet Fitness account

About Planet Fitness

Planet Fitness is one of the largest fitness center franchises in the United States. It was founded in 1992 in Dover, New Hampshire by brothers, Michael and Marc Grondahl. The current Chief Executive Officer of the company is Chris Rondeau. Planet Fitness is a public company that is headquartered in Hampton, New Hampshire. There are currently over 1,800 clubs across the United States, Canada, Dominican Republic, Panama, and Mexico. Planet Fitness prides itself on being a “Judgment Free Zone” and caters to novice and casual gym users.

At Planet Fitness, you are able to enjoy state-of-the-art equipment that will help you meet your weight-loss goals. There are over 50 group training sessions per week. Most clubs are open 24/7, so you can work out on your terms and on your schedule. There are tons of cardio and strength equipment for everyone to enjoy, so you will not have to worry about waiting in line to work out. There are No Commitment Memberships available, allowing flexibility to fit within your life.

The cheapest Planet Fitness membership is $10 per month. It includes unlimited access to the home club, free fitness training, and free WiFi. For $22.99 per month, you can enjoy all of the Planet Fitness benefits, including unlimited access to the home club, free fitness training, free WiFi, reciprocal use of all Planet Fitness locations, unlimited guest privileges to all Planet Fitness locations, use of tanning, unlimited use of Hydromassage and massage chairs, unlimited Total Body Enhancement, 1/2 prices on cooler drinks, and 20% off of Reebok products. Additionally, you can get the Planet Fitness Black Card. With the Black Card, you will get discounts on travel bookings (cruises, hotels, vacation rentals, car rentals, etc.).

If you would like to cancel your Planet Fitness membership, follow the cancellation instructions on this page.

Some Account Information You Might Need

We’ve found that the following information might be needed when you use the below methods to cancel.
First Name
Last Name
Phone Number
Account Number
Date of Birth
Amount of Last Charge
Password
Username
Email Address
Billing Address
City
State/Province/Region
ZIP/Postal Code
Country
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge

How to Cancel Planet Fitness by Certified Mail

Step 1. Write up a letter and request cancellation within it. Provide all of your account info as listed. Sign and date the letter and keep a copy for your records.
Step 2. Head to the post office to use certified mail and send your letter to the address provided to you by the gym
Step 3. Contact the business at the phone number for the gym you signed up at or attended most frequently after your letter is received to ensure your account is cancelled
Step 4. Ask for a verbal confirmation code or email as proof of your cancellation
Step 5. Retain the confirmation information you’re given

How to Cancel Planet Fitness by Phone (Live Agent)

Step 1. Contact the business at the phone number for the gym you signed up at or attended most frequently
Step 2. Ask for information about cancelling your account
Step 3. Provide the agent with your account info
Step 4. Ask if you are in a contract or free to cancel
Step 5. If asked to send a letter follow our instructions to do so!