How To

How to cancel your Identity Guard account

About Identity Guard

Identity Guard is an identity theft protection service. The company was founded in the early 2000s. The parent company, Intersections, Inc., was founded in the late 1990s. The headquarters are located in Chantilly, VA. The Chief Executive Officer is Johan Roets. In 2016, the company launched a subsidiary, Privacy Now, which is the first IBM Watson-enabled consumer identity theft and privacy service.

Identity Guard has three memberships available, which are Value, Total, and Premier. All plans include IBM Watson Artificial Intelligence, $1M insurance for stolen funds, a United States-based Case Manager, risk management score, online dashboard, and access to the Identity Guard mobile app. The Value plan is $8.99 per month and includes alerts about your personal information on the dark web, high-risk transactions, and potential threats to your identity. It also includes an anti-phishing mobile app and a safe browsing extension. The Total plan is $19.99 per month and includes everything that the Value plan includes, plus alerts on credit changes, bank account takeovers, requests to open new accounts with your information, and monthly credit score updates. The Premier plan is $24.99 per month and includes everything that the Total plan includes plus 3-credit credit report monitoring and social insight reporting.

Of course, life happens and sometimes you have to cut out any extra expenses that you may have each month. If this is the case, then you may need to cancel Identity Guard. You can easily do so. We have put together an easy-to-follow cancellation guide. The cancellation guide makes it easier for you to cancel your membership. Cancellation will ensure that you are no longer billed. Please continue reading this page for more information.

Some Account Information You Might Need

We’ve found that the following information might be needed when you use the below methods to cancel.
First Name
Last Name
Phone Number
Email Address
Billing Address
ZIP/Postal Code
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge
Last 4 Digits of Account Holders Social Security Number
Date of Birth

How to Cancel Identity Guard by Phone (Live Agent)

Step 1. Contact the business at 800-452-2541
Step 2. Advise the representative that you want to cancel your account
Step 3. Provide the agent with your account info
Step 4. Ask for a verbal confirmation code or email as proof of your cancellation
Step 5. Retain the confirmation information you’re given