How To

How to cancel your f.y.e. Backstage Pass VIP account

About f.y.e. Backstage Pass VIP

f.y.e. Backstage Pass VIP is a membership rewards program provided by f.y.e. for your entertainment. f.y.e. for your entertainment is a chain of retail stores founded in 1973. It currently operates around 270 stores across the United States and is owned by Trans World Entertainment, headquartered in Albany, New York.

f.y.e. Backstage Pass VIP membership gives discounts to purchases made at the retail locations and online store. Discounts are available on items such as music, movies, apparel, toys and collectibles, and even home gift items. Discounts do not apply to gift cards, game hardware, iPod units, or tickets. Discounts do apply to items already on sale or at a discounted items. Cashback rewards are available when shopping online at retailers such as Hotels.com, Macy’s, The Home Depot, Target.com, Walmart.com and Sam’s Club. Restaurant rebates at $10 each month and movie ticket rebates (reducing the movie ticket price paid to $5 each) are more ways to take advantage of an f.y.e. Backstage Pass VIP membership.

Backstage Pass VIP through f.y.e. is paid as a monthly subscription starting with the first month free. Each month thereafter costs $11.99 billed automatically to the payment method on file. There is also a Platinum Backstage Pass annual membership that costs $25. This membership only provides discounts when visiting an f.y.e. retail store location.

If you’ve decided to cancel your f.y.e. Backstage Pass VIP membership for any reason, we’re here to help. Included below is a complete instructional guide that will walk you through step-by-step on how to reach the company and what information to have available when you do. Keep reading for more information.

Some Account Information You Might Need

We’ve found that the following information might be needed when you use the below methods to cancel.
First Name
Last Name
Email address on the account
Address 1
Address 2
City
State/Province/Region
ZIP/Postal Code
Membership number
Phone Number on Account

How to Cancel f.y.e. Backstage Pass VIP by Web Form

Step 1. Navigate your internet browser to https://www.fyevip.com/contactUs
Step 2. Fill out the page with your information where it requested to do so
Step 3. Click on “Reason for contact”
Step 4. Click on Member Cancellation
Step 5. By scrolling down, find the orange “submit” button
Step 6. Click on the orange “submit” button
Step 7. Retain the confirmation information you’re given

How to Cancel f.y.e. Backstage Pass VIP by Phone (Live Agent)

Step 1. Contact the business at 1-877-351-2131
Step 2. Advise the representative that you want to cancel your account
Step 3. Provide the agent with your account info
Step 4. Request that you be refunded
Step 5. Ask for a verbal confirmation code or email as proof of your cancellation
Step 6. Retain the confirmation information you’re given

How to Cancel f.y.e. Backstage Pass VIP by E-Mail

Step 1. Compose an email requesting to cancel your account
Step 2. Provide the agent with your account info
Step 3. Ask for a verbal confirmation code or email as proof of your cancellation
Step 4. Send your email to [email protected]
Step 5. Retain the confirmation information you’re given