How To

How to cancel your Cox account

About Cox

Cox Communications is a company that provides digital cable television, telecommunication services, internet, home security and automation services, and also tech solutions within the United States. Cox is headquartered in Atlanta, Georgia, and the president of the company is Patrick Esser. This company was founded in 1962 and now covers 607 service areas within nineteen states. Cox highlights the vast array of television content that is offered to consumers, along with the impressively high speeds that are offered for internet services. Cox’s services are available to residential locations, as well as to businesses, with the most popular services being television, internet, and phone.

Cox’s services are offered both a la carte and also in bundles that save you money when subscribing to more than one type of service. Internet services are offered from $29.99 per month to $59.99 per month, with speeds ranging from 10 megabytes per second to 150 megabytes per second. For home phone service, one simple plan is offered, which includes 20 plus special features such as HD sound and robocall blocking. This plan is $29.99 per month with an add-on available for worldwide calling at just $2.99 additional per month. Cox’s television service offers many additional features such as voice remote and on-the-go streaming and costs $25.00 per month for 75 plus channels, or $69.99 per month for 140 plus channels a la carte. The bundled packages that are offered to save on multiple services range from $49.99 per month to $149.99 per month, depending on which services are chosen. Business services vary and details can be viewed on the Cox website or discussed by calling customer service.

To cancel your Cox services, follow the detailed instructions that are listed on this page.

Some Account Information You Might Need
We’ve found that the following information might be needed when you use the below methods to cancel.
First Name
Last Name
Phone Number
Email Address
Billing Address
ZIP/Postal Code
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge
Account Number
Last 4 digits of Social Security Number
4 digit PIN code on account
How to Cancel Cox by Phone (Live Agent)
Step 1. Contact the business at 800-234-3993
Step 2. Advise the representative that you want to cancel your account
Step 3. Provide the agent with your account info
Step 4. Ask for a verbal confirmation code or email as proof of your cancellation
Step 5. Ask the representative if you will be charged again or if anything needs to be returned
Step 6. Retain the confirmation information you’re given