How To

How to cancel your Cleverbridge account

About Cleverbridge

Cleverbridge is an online reseller for digital media and software that are sold by other companies. Cleverbridge was founded in 2005 by Craig Vodnik and Martin Trzaskalik. Today the company has offices in Cologne, Germany, Chicago, Illinois, San Francisco, California, Tokyo, Japan, and Taipei, Taiwan. A variety of software and digital subscriptions are billed through Cleverbridge on behalf of those who manufacture and sell the products. Cleverbridge provides billing and billing support services, including cancellations, for their clients. Examples of some companies that utilize Cleverbridge’s services include Corel, Dell, K9 tools, Malwarebytes, Minitab, Nitro, SmartBear, Sony, ThreatTrack, Vipre, Webroot, and Lamantine Software. Most companies using Cleverbridge are based in the USA with others coming from the United Kingdom, Germany, and a small number from several other counties in Europe and Asia.

Pricing for subscriptions that are billed through Cleverbridge will vary since the pricing is set by the company providing the subscription or product. Cancellations are handled via Cleverbridge support personnel, but the terms of cancellation will vary from product to product. Renewals of the products may take place on a number of different schedules depending on the product in question. Some renew monthly, some renew annually, others renew on various different schedules. Cancellations may be done with the original seller in some cases, but can usually be handled by contacting Cleverbridge support as well. Refunds may be available in some cases for the time that was paid for on the product but not used due to the subscription being cancelled early. The information that is included below on this page has been collected in order to assist you in cancelling your subscription or product that is billed through Cleverbridge.

Some Account Information You Might Need

We’ve found that the following information might be needed when you use the below methods to cancel.
First Name
Last Name
Email Address
Phone Number
Billing Address
ZIP/Postal Code
First 6 Digits of the Card Being Charged
Last 4 digits of Credit Card being charged
Amount of Last Transaction
Date of Last Transaction
Order Number

How to Cancel Cleverbridge by Phone (Live Agent)

Step 1. Contact the business at 866-522-6855
Step 2. Advise the representative that you want to cancel your account
Step 3. Provide the agent with your account info
Step 4. Ask for a verbal confirmation code or email as proof of your cancellation
Step 5. Retain the confirmation information you’re given