- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 year
- Location Lagos
- Job Field ICT / Computer
Are you a natural problem solver looking for a company where you can fast-track your career?
Do you want to gain global experience and get extensive training on high-end software products and solutions?
We’re Tek Experts, a leading global provider of technical support and professional services on behalf of the world’s largest IT companies.
With 7,000 employees across seven global offices, we’ve built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.
We’re growing rapidly and looking for Technical Support Engineers to join one of our support teams.
Join us and be part of something great!
What you’ll be doing
- Act as the advanced technical contact for troubleshooting customer issues
- Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management
- Collaborate with domain experts (SMEs) and escalation managers when additional support is needed
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved
- Seek supplemental training to improve performance and develop a specialization
What you’ll need
- At least 1 year’s experience in a technical or customer support role
- Strong research, problem-solving, and troubleshooting skills
- Ability to work well independently and as part of a team
- Excellent customer service skills
- Passion for technology and learning
- Good knowledge of at least one relevant technology
What we offer
- A Career, not a job
- Be part of something great
- Opportunity to realize your full potential
- Continuous personal and professional learning
- Fast-track career
- Global resources
- Unleash your potential
- Work-wide family