Jobs

Stock Control Officer Job at Fenix International

    Company: Fenix International

    Number of Slot: 1

    Specialization: Customer Service

    Work Level: Experienced (Non-Manager)

    Job Type: Contract

    Experience:

    Salary Range:

    Minimum Qualification: Senior School Certificate Exam (SSCE)

    Location(s): Oyo

Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.

We are recruiting to fill the position below:

Job Position: Stock Control Officer

Job Location: Saki, Oyo
Position: Contract
Team: Customer Experience

Job Objectives

  • Fenix is looking for a dynamic, highly motivated and disciplined Stock Control Officer with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. This position is an important role within the Customer Experience Department in a fast-paced environment at the forefront of providing a world-class customer service experience in the sectors of renewable energy.
  • This role requires an individual to work under limited supervision, perform duties associated with direct interaction with customers, inventory management, and providing after-sales service support (both technical and non-technical) to existing Fenix customers with an emphasis on providing an exceptional customer experience.

Key Responsibilities

  • Provide excellent customer service to all Fenix Nigeria customers at all times
  • Attract new and existing customers to the Service center
  • Supervise the movement & stock count of Fenix Nigeria inventory to and from the Point of Sale
  • Provide periodic reports on customer engagement and stock count to Service Center Center Associate

Deliverables and Activities:

  • Provide exceptional experience to Fenix Nigeria customers at all times
  • Serve as a liaison between the customer and Fenix
  • Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
  • Diagnose technical issues with customer units and accessories and support the after-sales service process
  • Provide accurate product information to customers
  • Support the SCA in the disbursement of inventory (including accessories) allocated Points of Sale (POS)
  • Contribute to ensuring up-to-date and accurate inventory records for Stock audits
  • Provide regular reports on sales, support, inventory, and customer data handling and management
  • Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to Fenix HQ within one month of receipt at the Centre
  • Ensure accurate and high-quality information is added into Fenix data systems.
  • Help collect data on customer feedback and satisfaction
  • Escalate any unresolved issues or questions to your supervisor/ manager
  • Ensure all Fenix customers have a great end-to-end customer experience

Required Skills & Experience

  • A minimum of SSCE
  • Should be fluent in English and at least 1 other local language from the region you are applying
  • Conversant with the use of computers
  • Critical thinking skills.
  • Good influencing and negotiation skills.
  • Flexibility with the ability to work under pressure to meet deadlines.
  • Competent with computers including Microsoft Office packages, Fenix dB, and other Google products such as Forms, Sheets, Docs and Slides etc.
  • Excellent verbal and written communication skills.
  • Team player who is able to work independently.
  • Ability to establish and maintain effective working relationships with internal and external customers.
  • Demonstrate a high level of professionalism and integrity.
  • Should demonstrate both verbal and written communication skills.
  • Should have a smartphone.

Highly Desired Skills:

  • Ability to work in teams or independently
  • Critical thinking skills (ability to think outside the box)
  • Good problem-solving skills (solutions-oriented)
  • Good influencing and negotiation skills
  • Flexibility with the ability to work under pressure to meet deadlines
  • Willingness and desire to learn new ideas