Jobs

Software Support Engineer, Level 2 – Application Lifecycle Management (ALM) at Tek Experts

Software Support Engineer, Level 2 – Application Lifecycle Management (ALM)

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 1 – 2 years
  • Location Lagos
  • Job Field ICT / Computer&nbsp

Ref #: 242516

Job Description

  • Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
  • Do you want to gain global experience and get extensive training on high-end software products and solutions?
  • Do you take pride in delivering great customer service?
  • Join our team of amazing engineers and help solve our customer’s complex tech issues.
  • Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
  • We are looking to add to our team of software support engineers.

Responsibilities

  • Provide excellent customer service to clients who are experiencing technical support problems.
  • Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
  • Present a positive, effective and flexible contribution to achieving team targets and objectives.
  • Ensure constant self-development using day to day work, web-based training, and any other available tools.

Qualifications and Competencies

  • 1-2 years’ experience in technical support.
  • Experience with Windows/ Linux server operating systems.
  • Knowledge of programming languages, networking, databases or UIТs will be an added advantage.
  • Experience in customer service is a must.
  • Interest or exposure to software development and support.
  • Bachelor’s Degree or equivalent technical certifications.
  • Demonstrated excellence in teamwork, collaboration, and knowledge sharing
  • Customer-orientated, motivated to take charge of both customer engagement and problem.
  • Fluent in English.

Method of Application

Interested and qualified? Go to Tek Experts on join.tek-experts.com to apply