Jobs

SLA Coordinator at Royal Power and Energy Limited

SLA Coordinator

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience
  • Location Lagos
  • Job Field Engineering / Technical&nbsp

Responsibilities

  • Accountable for maintaining an accurate and up to date list of all SLA Contracts, Customers, Sites & Equipment within the Service Software.
  • Accountable to verify E-Job Completion Certificates (JCCs) and collecting physical JCCs from PM Visits and SLA Service Calls.
  • Responsible for the database of all PM JCC reports within Service Software whilst ensuring, and monitoring, all PMs completed as scheduled.
  • Collect reports from coordinators/Service Software.
  • Responsible to ensure any equipment added or removed from the SLA agreement is correctly updated within the SLA database.
  • Assist in obtaining necessary approvals for PM access and schedule sites with regional coordinators.
  • Liaise with Service Sales on the submission of new SLA costing, quotation proposals, renewal, and equipment of location addendums.
  • Assist with the follow-up on agreements, renewals, SLA, and Service payments
  • Understanding the various elements of each SLA agreement and RPE’s Exposure to any Penalties or charges.
  • Accountable for ensuring that all SLA JCCs are submitted in a timely ‘manner to Finance for invoicing on a weekly/monthly/quarterly basis.

Requirement

  • Minimum of Bachelor’s Degree qualification.

Method of Application

Interested and qualified candidates should send their CV to: [email protected] using the “Job Title” as the subject of the mail.