Jobs

Quality Assurance Analyst (Customer Service) at Contec Global Infotech Limited

Quality Assurance Analyst (Customer Service)

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 4 – 6 years
  • Location Lagos
  • Job Field Customer Care&nbsp

Job Description

  • The Quality Assurance Analyst is responsible for assessing the Customer Service Specialists, Ticketing, and Complaint resolution, responsible for the maintenance of high-quality service across the customer care unit.

Resposibilities

  • Quality Assessment
  • First Contact resolution
  • Complaint resolution and ticketing
  • Conduct regular checks on measures taken to handle customer complaints.
  • Ensure Customer Service Executive complies with required processes in the bid to maintain excellent customer service.

Requirements

  • HND / B.Sc from any higher institution
  • Must have at 4 – 6 years in the Customer Service Unit with minimum 2 years active as a Quality Assessor in
  • The same or related Sector (FINTECH, E-Payment, Mobile Money)
  • Proficient in the use of Excel and general Microsoft Office tools.
  • Data Analytics Skills.

Method of Application

Interested and qualified? Go to Contec Global Infotech Limited on docs.google.com to apply