Quality Assurance Analyst (Customer Service)
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 4 – 6 years
- Location Lagos
- Job Field Customer Care
- The Quality Assurance Analyst is responsible for assessing the Customer Service Specialists, Ticketing, and Complaint resolution, responsible for the maintenance of high-quality service across the customer care unit.
- Quality Assessment
- First Contact resolution
- Complaint resolution and ticketing
- Conduct regular checks on measures taken to handle customer complaints.
- Ensure Customer Service Executive complies with required processes in the bid to maintain excellent customer service.
- HND / B.Sc from any higher institution
- Must have at 4 – 6 years in the Customer Service Unit with minimum 2 years active as a Quality Assessor in
- The same or related Sector (FINTECH, E-Payment, Mobile Money)
- Proficient in the use of Excel and general Microsoft Office tools.
- Data Analytics Skills.
Method of Application
Interested and qualified? Go to Contec Global Infotech Limited on docs.google.com to apply