Jobs

Front Desk Officer at Cedarcrest Hospitals

Front Desk Officer

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 1 – 5 years
  • Location Lagos
  • Job Field Administration / Secretarial&nbsp , Customer Care&nbsp

Job Code: #CL00001
Location: Victoria Island, Lagos

The Role

  • Reporting to the Client Services Manager, the Front Desk Officer is responsible for basic customer service tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner.
  • A front desk officer will also provide the required paperwork to be completed by patients as well as entering of patient details into the hospital’s database.

Responsibilities

  • Welcome, register guests/clients and attend to them in a prompt and timely manner
  • Log all registrations for the day into Microsoft Access for backup
  • Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
  • Pre-admits patients by receiving bookings from physicians; confirming admitting privileges of physicians; interviewing patients; entering patient information to hospitals database.
  • Ensures patient’s arrival to hospital room or testing area by assigning patient beds; notifying nursing unit of patient’s arrival; calling volunteer to transport the patient to the assigned area.
  • Receives incoming communiques and forward to their relevant departments.
  • Provides information to the public by answering admitting procedure, hospital regulation and service inquiries of patients and the public; referring inquiries.
  • Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff
  • The front desk staff answers all calls, take appointments, screen calls and forward to the appropriate department or unit.
  • The front desk staff on duty has to be extra vigilant, report suspicious movement and should always do a 30min interval security check that has to be reported in the security check book.
  • Getting clearance and authorization for HMO enrolees accessing care after 5pm daily and at weekends when the desk officer is off duty.
  • Clear corporate patients to access care by collecting a referral letter monthly where applicable.
  • Give credit limit to outpatients or staff when the credit limit officer is unavailable.
  • Make a list of consumables/items needed in the unit that is unavailable during your shift and handover to the next shift.
  • Ensure persons accompanying emergency patients to the hospital are well guided, monitored and looked after.
  • Do a check list of all unit equipment. Report any equipment issues or service downtime to the Maintenance and IT unit
  • Ensure all persons not required to be in the hospital leave the building by 12 midnight.
  • Comprehensive report sent at the end of the shift including logging all incidents that happen within the unit and its environs.
  • The front desk staff is to carry out all other duties as assigned to him/her including listing on duty hospital staff.
  • Ensure the reception area is tidy and patients are comfortable while they wait.
  • Make sure the consultation rooms are well prepared and all stationaries for use by the Doctors are in place.
  • Prepares daily reports of patients seen in the hospital.
  • Performs other tasks as assigned.

Qualifications

  • Bachelor’s Degree or its equivalent
  • One to five years of experience
  • Proficient with Healthcare Management Systems and Microsoft Office Suite
  • Outstanding communication skills, both written and verbal
  • Excellent organizational and multi-tasking skills
  • Highly motivated team player willing to go the extra mile

Special Conditions

  • Employment is contingent on passing a medical screening conducted by the hospital
  • Employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment
  • Knowledge of workflow processes.

Method of Application

Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using Position Title and Code as the subject of their email application.