Jobs

Customer Support Specialist – Hausa & English at Bolt

Customer Support Specialist – Hausa & English

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience
  • Location Abuja
  • Job Field Customer Care&nbsp

Location: Abuja Municipal, Federal Capital Territory, Nigeria

Description

  • We are looking for a talented Customer Support Specialist, who will make it easy and effortless for users of all Bolt products, regardless of their country of location.
  • Let’s build the future of moving around cities together!

What you’ll be doing

  • Represent Bolt in any Hausa and English spoken markets
  • Support all Bolt’s users across all channels, including real time contacts, and help them get the most out of our apps
  • Create loyal fans by showing them we really care
  • Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support
  • Be a key player in building a support team in a challenging growth environment.

Requirements

  • Understand what does outstanding customer support look like and be ready to go the extra mile
  • Be always ready to put customers first, be passionate about helping others
  • Be ready to work full-time in shifts, including weekends
  • Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
  • Be a hustler, not stopping after 20 obstacles a day
  • Have excellent spoken and written Hausa & English skills
  • Be passionate about new technologies, ride-sharing and food.

Benefits

  • Motivating compensation
  • No corporate BS – we’re moving too fast for that
  • Modern office in the city centre – it’s easy to get here from any part of the city
  • Amazing personal growth experience at one of the fastest-growing startups in Europe
  • Working with a motivated and talented international team
  • Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world.

Method of Application

Interested and qualified? Go to Bolt on www.linkedin.com to apply