Company: RetailPoint Solutions Limited
Number of Slot: 1
Specialization: Customer Service
Work Level: Experienced (Non-Manager)
Job Type: Full-Time
Experience: 3-5 years
RetailPoint Solutions Limited provides and deploys Point of Sale – POS Machines for business using various POS Hardware & Softwares. Our products can be deployed across various retail platforms where transaction data is critical to Management.
We are recruiting to fill the position below:
Job Position: Customer Success Personnel
Job Location: Abuja (FCT)
Job Type: Full Time
- Act as Goto Person between customers and the company as it relates to Service (Sales and Technical).
- Provide technical support services to customers.
- Develop and sustain customer’s loyalty.
- Work with various Team Leads to address customer issues.
- Follow up on customers inquiries.
- Follow up and improve on boarding process on customer projects.
- Manage our Customer Support Channels.
- Liaise with Technical support and sales team to ensure customer’s satisfaction.
- A good Degree in Computer Science related discipline, Computer Engineering, Project Management or its related course from a recognized university / polytechnic.
- Candidates should have minimum two (2) years work experience in Customer success and Technical support.
The ideal candidate should:
- Must be customer-centric
- Must be IT savvy.
- Must have worked as a managerial staff or team lead
- Have Technical skills
- Be customer friendly
- Proven knowledge of Project Management
- Be creative and innovative
- Have team working skills
- Excellent written and verbal communication.
- Good listening skills.
How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the mail.