Jobs

Customer Service / Sales Executive in a Luxury Home and Lifestyle Company Located in Victoria Island, Lagos


Owens and Xley Consults – Our client, a luxury home and lifestyle company located in Victoria Island, Lagos, is looking to hire a highly qualified candidate for the role below:

 

 

Job Role: Customer Service / Sales Executive

Location: Victoria Island, Lagos

The Function of the Role

  • The sales executives are the first line of contact for walk-in customers to the brand.
  • They are to make customers feel welcome and assist them to find the products that most satisfy their needs.
  • S/he must be knowledgeable about the products and able to adequately guide the customer at all times.

Key Responsibilities

  • Establish, develop and maintain positive business and customer relationships
  • Work in line with company policy to achieve set sales targets and outcomes within schedule
  • Arrange displays on a regular basis and ensure that all displays are properly locked and secured
  • Report discrepancies and problems to the store manager.
  • Give advice and guidance on product selection to customers.
  • Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
  • Keep store tidy and clean and ensure cleaners clean constantly.
  • Process all cash and card payments
  • Answer first line queries and complaints from customers.
  • Balance cash registers with receipts.
  • Execute the store’s visual merchandising concept
  • Work with store manager to conduct inventory count
  • Work with store manager to prepare store reports
  • Working within established guidelines, particularly with product lines.
  • Responsible for security within the store as well as looking out for fraudsters’ shoplifters and fraudulent credit cards etc.
  • Coordinate all issues with key clients between sales, fulfillment and customer support
  • Keep a schedule of events /special promotions
  • Work with management to organize and execute sales campaigns
  • Perform all other duties as assigned
  • Greet all walk-in customers as they come in the store and ask them how they would like to be assisted.

Requirements

  • High level of professionalism.
  • Have the ability to work independently and flexibly
  • Result-oriented team player with exceptional motivation and interpersonal skills
  • Good written and verbal communication skills
  • Excellent selling, communication and negotiation skills
  • Must reside within Victoria Island
  • Have the ability to work well under pressure and meet deadlines
  • Highly analytical with a drive for numbers
  • Good networking, prospecting and closing skills

Educational Qualification

  • HND or B.Sc in any related discipline.

Experience:

  • 1-3 years’ experience in direct sales

Skills and Abilities:

  • Highly analytical with a drive for numbers
  • Good networking, prospecting and closing skills
  • High level of professionalism
  • Able to work in a fast pace environment
  • High proficiency in MS Office Suite
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills
  • Result-oriented team player with exceptional motivation and interpersonal skills.
  • Relationship management skills and openness to feedback
  • Excellent selling, communication and negotiation skills
  • Good written and verbal communication skills

Personal Attributes:

  • Keen eye for detail
  • Knowledgeable of current trends
  • Loves a challenge
  • Assertive and creative.
  • Have a deep desire to work in the luxury retail industry
  • Sociable and friendly
  • Confident and pleasant

Salary
N60,000 monthly.

 

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] with the “Job Title” as subject of the email

 

Application Deadline  2nd June, 2020.