Jobs

Customer Service Representative Job at Beebeejump

    Company: Beebeejump

    Number of Slot: 1

    Specialization: Customer Service

    Work Level: Experienced (Non-Manager)

    Job Type: Full-Time

    Experience:

    Salary Range:

    Minimum Qualification:

    Location(s): Lagos

Beebeejump is a Renewable Energy company specialized in providing efficient and affordable electricity at different scale . We meet the electricity needs of household and all strata of businesses through our Pay as you go structure, improving quality of life and providing access to 24/7 electricity.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos

Requirements

  • A minimum of OND / Diploma, General Education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Fluent in Hausa Language
  • Candidate should live in Ikeja or its Axis.

Job Details

  • We are hiring a Customer Service Representative to manage customer queries and complaints.
  • You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

How to Apply
Qualified and interested candidates should send their CV to: [email protected] using “CSO Hausa- Lagos as the subject of the mail.