Jobs

Customer Service Executive Job at myrtle international school

    Company: myrtle international school

    Number of Slot: 1

    Specialization: Customer Service

    Work Level: Experienced (Non-Manager)

    Job Type: Full-Time

    Experience:

    Salary Range:

    Minimum Qualification:

    Location(s): Rivers (PH)

Myrtle Management Consultants Limited – Our client is a Logistics company professionally supporting its clients timely, efficiently, securely, affordably, and professionally with supply chain management solutions to support their project, contract, e-commerce, onsite logistics.

Their goal is to be the known for a renowned customer service delivery in the business and to develop and maintain a best-in-class  infrastructure to ensure employee satisfaction, which drives customer loyalty leading to sustained profit growth and creating improved company value.

They are recruiting to fill the position below:

Job Position: Customer Service Executive
Job Location: Port Harcourt, Rivers
Job Type: Full Time

Job Description

  • Located in the heart of Port-Harcourt, Rivers State with the vision to cover the South- South region, our client seek to hire a professional and young Customer Service Executive to join their growing team and promote their business goals and objectives.

Qualifications

  • 6 months to 1 year related experience and / or training; or equivalent combination of education and experience
  • Understanding of transportation documentation and terms is a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)
  • Fluent in English.

Job Responsibilities

  • Receive and dispatch orders for products or deliveries
  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operating system
  • Track and trace shipments as required
  • Utilize Process Monitors and Workflows on daily basis
  • Ensure timely movement and delivery of freight to customers
  • Ensure documents are timely sent to customer or broker for customs purposes
  • Ensure accurate and timely client invoicing
  • Interact with our customers in arranging their shipments, exceeding customer service expectations
  • Contribute to maintain strong relationships with suppliers
  • Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Ensure all customers’ service work order and service contract, standard operating procedures, SLAs are followed and update
  • Meet KPI standards, as per the company procedures
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Various reporting responsibilities as needed
  • Maintain logs and records of calls, hard copies of customer files and billing activities and other information.
  • Monitor the route and status of field team to coordinate and prioritize their schedule
  • Respond to any issues and follow-up by coordinating with the appropriate departments or field team.

Remuneration

  • Competitive along with other benefits (HMO, Pension).

Note

  • Interviews are on a rolling basis
  • Only shortlisted candidates will be contacted.