Jobs

Customer Experience Officer at Kwik Delivery

Customer Experience Officer

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 2 years
  • Location Lagos
  • Job Field Customer Care&nbsp

Who You Are

  • You must be a keen note-taker who is adaptable and optimistic. An excellent communicator and great work ethics.
  • A good listener, very attentive and a fast learner that is knowledgeable about the company’s products.
  • You must have the capability to work under pressure, being resolutive and self-motivated. You know the city like the palm of your hand and have strong GPS orientation.
  • You are tech savvy and have feel comfortable using technology on a daily basis.
  • You will make sure that our amazing services are available and perfectly executed to our customers conveniently and seamlessly.

What You’ll Do

  • Control live operations and make them work efficiently at all times
  • Responsible of making every order be delivered in excellent conditions
  • Control thousands of movement/transactions per day
  • Answers customer inquiries via phone, email and in person
  • Updates customers record in the system, including notes about interactions
  • Creates and maintains reports about customer’s interactions
  • Develops a rapport with customers
  • Encourages customers to complete surveys
  • Make recommendations to management to improve customer experience

What You’ll Bring

  • BA/BSc degree or equivalent practical experience.
  • 2+ years of customer service experience managing orders fulfilment and delivery operations to ensure on-time delivery
  • Experience in customer service and communication skills.
  • Ease of use of Microsoft Office and a variety of tech platforms

Life at Africa Delivery Technologies

  • Join a diverse, passionate & driven team of all backgrounds
  • Casual work environment
  • Comprehensive health benefits to fit your needs
  • Competitive salary

Method of Application

Interested and qualified? Go to Kwik Delivery on www.linkedin.com to apply