Company: Myschool Limited
Number of Slot: 1
Specialization: Customer Service
Work Level: Experienced (Non-Manager)
Job Type: Full-Time
Experience: 3-5 years
Minimum Qualification: Higher National Diploma(HND)
Myschool.ng is Nigeria’s No1 Students’ and Educational Resource Website. The website is run by Myschool Limited, which is an IT firm that specializes in providing educational products and services. The Myschool portal provides up-to-date information, resource materials and academic tools for prospective students, undergraduates and graduates of tertiary institutions in Nigeria.
We are currently seeking a suitably qualified individual to fill the following position;
[Customer Care Representative]
- Make and receive calls on existing and prospective customers/accounts and resolve issues related to wallets, failed transactions, failed loan disbursement despite approval, and all other customer related issues with the company products and services.
- Update customer data on company customer management system, such data might include customer email, phone number, address, bank details, etc.
- Respond to customers complaint via WhatsApp, email, phone call and resolve customer query immediately.
- Powerful ability to manage information and responses on all our social media platforms including facebook, twitter and instagram.
- Work with company Graphic Designers to propose and manage content for all our digital marketing platforms.
- Provide support to the new and existing customer base as needed and required from time to time.
- Prepare a weekly report to the management team regarding customer performance, complaints addressed, feedbacks, etc.
- Other responsibilities as assigned by the Director of Operations or Managing Director.
- Excellent written and communication skills
- A desire to grow, learn and teach.
Skills and Requirements
- MUST Reside within Lekki-Ajah axis
- Must have completed NYSC
- Basic Computer Knowledge, should also be tech savvy
- Good command of written and spoken English Language.