Jobs

Call Centre Agent Job at a reputable company

    Company: a reputable company

    Number of Slot: 1

    Specialization: Customer Service

    Work Level: Experienced (Non-Manager)

    Job Type: Full-Time

    Experience: 1-3 years

    Salary Range:

    Minimum Qualification:

    Location(s): Lagos

A reputable company is recruiting to fill the position below:

Job Position: Call Centre Agent

Job Location: Lagos
Employment Type: Full-time

Qualifications

  • OND, HND or BSc
  • Proficient in relevant computer applications
  • 1-3 years of experience in a call center environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately

Responsibilities and Duties

  • Answer incoming calls and respond to agents’s emails
  • Management and resolve existing agents complaints
  • Provide product and service information
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up on all calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as subject of the email.